Duties
The duties and responsibilities of the Pension Officer is to ensure that every claimant receives all of the entitlements that they are LEGALLY entitled to. His/her responsibility is to present the claimants case in the best and most professional manner while ensuring that to the best of their knowledge all matters are factual.
St Marys Outpost VVAA
At the Outpost we ensure that every Pension Officer is trained under the Department of Veteran Affairs and the RSL Training and Information Program (TIP). Only when a Pension Officer has completed the necessary training and has under gone a vigorous over site process by a Senior Pension Officer are they then allowed to conduct full interviews and lodgement of claims. Regular training review sessions are held to keep all officers up to date with the latest changes to the various ACT's under which the Department of Veteran Affairs work. We also conduct regular meetings to review cases and improve both our knowledge base as well as our over all skill levels.
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What ACTs of Parliament We Cover
Claims can be made under various ACT's of Parliament depending on the service history of the claimant. These include:
- Defence Service Homes ACT 1918
- Veterans Entitlement ACT 1986
- Safety, Rehabilitation and Compensation ACT 1988
- Military Compensation ACT 1994
- Military Rehabilitation and Compensation ACT 2004
- Military rehabilitation and Compensation ACT {Consequential and transitional Provisions} ACT 2004
In addition all of our staff are fully versed in the requirements of both the freedom of Information ACT 1982 and the Privacy ACT 1988.
Who Do We Cover
The St Marys Outpost of the VVAA is dedicated to supplying the best coverage to ALL service men and women regardless of where or when they served. So whether it be Korea, Vietnam, Malaya, Borneo, Rwanda, Iraq, Afghanistan, East Timor, The Solomon Islands or any of the other wars, peace keeping or peacemaking rolls that Australia has been involved in, or for any condition/illness/injury associated with service in Australia (this includes service by Army Reserve personnel), we are here to give you the best service possible and AT NO COST TO YOU. We are also of course fully conversant with the requirements for War Widows under which ever of the ACTs the claim might fall. We have a team of "volunteer" Pension Officers second to none in NSW, we do not employ paid Advocates at any level.
Our professional delegates can also cover any appeal that may have to be lodged with the Veterans Review Board [VRB].
